Terms of use

1. Using the website and requesting information

Avenclaro provides information about market analysis, automated trading concepts and onboarding for an Irish audience. You may browse the public material and submit an enquiry using accurate details. Submitting a form does not execute a trade, establish custody, transfer money or confirm that an application has been accepted. It also does not establish that a proposed service is suitable for your circumstances.

Any regulated activity must be provided by an appropriately authorised entity under its own contractual terms. The operator and authorisation details have not been verified for this website. Obtain those details and the applicable service agreement before funding an account. These website terms do not replace a broker’s execution, custody, complaints or payment conditions.

2. Eligibility and restrictions

The material is intended for adults who can lawfully access it in their location. Do not submit a registration request if you are under 18, misrepresenting your identity or acting for an undisclosed person. Service availability may depend on residence, verification, product restrictions and the provider’s acceptance criteria. Access to a public page is not confirmation that a financial product can be offered to you.

You are responsible for checking restrictions that apply where you live and for assessing your ability to bear a loss. Do not use another person’s contact details to obtain access or bypass a country restriction. The website may restrict abusive or unlawful use to protect its users and infrastructure, subject to applicable law.

3. Marketing material and communications

Website descriptions and illustrative examples explain the proposed service; they are not an offer of a particular security, a personal recommendation or a promise of performance. A contact request allows a response about that request. Optional promotional communications, where used, require the appropriate legal basis and a usable way to object or withdraw consent.

Do not assume that a person who calls after registration is automatically trustworthy. Confirm the legal entity, domain and purpose of the communication. You can ask for written information and take time to review it. Support must not request a wallet recovery phrase or a payment to a personal account as a condition of answering questions.

4. Intellectual property

The website’s original text, design and graphics are protected to the extent provided by applicable intellectual-property law. You may read the material and retain reasonable copies for personal reference. Do not republish a substantial part as your own service, remove ownership notices or imply endorsement by the brand without permission.

Third-party names and marks remain the property of their respective owners. Their appearance as market references does not create a partnership or confirm integration availability. Nothing in these terms transfers ownership of software or grants rights to a third party’s trademarks, databases or account systems.

5. Privacy and information you submit

The Privacy policy explains how contact and usage information is handled in connection with this website. Provide only information needed for the enquiry. Do not send passwords, complete card details, authentication codes, API secrets or identity documents through ordinary email or a general contact message.

A financial provider may need a separate identity review and privacy notice before opening an account. Ask which entity controls those records and which secure channel to use. Agreeing to these website terms does not constitute unrestricted permission to share your information with unidentified providers.

6. Links and external services

Links may lead to official registers, educational resources or third-party services with their own terms. External pages can change and are outside this website’s direct control. Check the destination and the relevant provider’s policies before submitting information or making a payment. A reference to an external resource is not a guarantee of its accuracy or continuing availability.

Connected exchanges, custodians and payment processors have independent responsibilities. If a transaction takes place under their agreement, use their verified account channel to query execution or settlement. This information website cannot reverse a completed external transfer simply because a related guide appears here.

7. Prohibited conduct

Do not use the website for unlawful activity, fraud, impersonation, unsolicited bulk messages, intellectual-property infringement or attempts to compromise systems. Do not upload malicious code, probe private endpoints without authorisation or collect personal information about other users. Avoid automated activity that interferes with availability or circumvents reasonable access controls.

If you identify a security concern, report it privately with enough information to reproduce the issue without exploiting customer data. A good-faith report does not authorise continued intrusive testing. Keep any evidence secure and do not publish sensitive information while the concern is being assessed.

8. Support and service availability

General enquiries can be sent to [email protected]. Published support hours are Monday to Friday, 09:00–17:30, Europe/Dublin, excluding Irish public holidays. No verified response-time guarantee or continuous incident-response service is stated. An acknowledgement is not confirmation that a transaction has been amended or that an account restriction has been removed.

Maintenance, outages and circumstances outside the operator’s control can affect the website. Keep separate records and the direct contact details of any provider holding your assets. Do not rely on access to this website as your only way to monitor, pause or close a trading position.

9. Information and warranty limitations

Reasonable efforts should be made to keep published information useful, but it may contain errors, omissions or outdated descriptions. Market data can be delayed. Calculators and fictional user scenarios are educational illustrations, not audited results or predictions. Confirm material facts with the responsible provider and, where necessary, an independent qualified professional.

No statement on this website promises a particular return, uninterrupted operation or freedom from security incidents. These limitations apply only to the extent permitted by law. They do not remove statutory rights or excuse a misleading representation for which the responsible party is legally accountable.

10. Responsibility and liability

You remain responsible for your decisions, permissions and instructions. Trading can produce losses even when software functions as designed. Liability for a particular event depends on the facts, applicable law and the contract with the organisation responsible for the relevant service. A broad website disclaimer should not be read as deciding a legal dispute in advance.

Nothing here excludes liability that cannot lawfully be excluded, or limits mandatory consumer protections. If you believe the website has caused a problem, provide the facts through the complaints channel. Retain your transaction and communication records so the responsible entity can be identified and the matter reviewed.

11. Claims arising from misuse

If your unlawful use causes loss to another party, responsibility is determined under applicable law. These terms do not impose an unlimited obligation on a consumer to reimburse every claimed expense or remove the right to contest a demand. Any remedy must be proportionate and legally available in the circumstances.

Do not submit material that you have no right to share, including another person’s private information. If a third-party claim relates to your submission, preserve relevant evidence and cooperate with a lawful, reasonable request for clarification. Obtain independent advice if a dispute affects your rights.

Other provisions and changes

These terms may be updated as the website or applicable requirements change. A revised version is effective when published for future use; publication does not retrospectively remove accrued rights. The date above identifies this version. Keep a copy if you need to document the conditions that applied when you submitted a request.

If a provision is unenforceable, the remaining terms continue to apply where legally possible. Mandatory protections available to consumers in Ireland remain relevant. Direct questions to [email protected] and use Complaints for a formal review.